Privacy Policy

Last Updated: March 2026

1. Information We Collect

We collect the following information when you make a booking or interact with our website:

• Personal Information: Name, email address, phone number, country of residence
• Booking Information: Check-in/out dates, room preferences, special requests
• Payment Information: Payment details are processed securely by Pesapal; we do not store credit card numbers
• Technical Information: IP address, browser type, pages visited, referring website

2. How We Use Your Information

We use your information for the following purposes:

• To process and confirm your bookings
• To communicate with you about your stay
• To send you booking confirmations and receipts
• To improve our website and services
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Pesapal: Payment processing (they have their own privacy policy)
• Service Providers: Third parties who assist in operating our website
• Legal Authorities: When required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed by Pesapal, a PCI-DSS compliant payment gateway.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us at info@bwindibreezelodge.com.

7. Data Retention

We retain your booking information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our website is not directed to children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us:

Email: info@bwindibreezelodge.com
Phone/WhatsApp: +256 776 482 701
Address: Kisoro-Bwindi-Rubuguri Town Council, Uganda